Assists close-end users in resolving complicated technical issues. Resolves and/or refers highly complex specialized challenges as acceptable
displays queue spikes, breaks and aux usage of brokers. Ensuring which the queue is very well-managed by relaying authentic-time worries by the due date reporting to Supervisors/ground administrators on the ground.
OUR MISSION Etech is often a servant chief Group furnishing remarkable customer encounters and impressive solutions which enable our clients to create more robust brand names, improve shopper associations, and get market share.
get the job done intently While using the profits crew to transition qualified prospects for even further engagement and conversion.
handling a remote or hybrid workforce might be demanding, but with the best strategies, it could be successful! On this episode of speedy Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable recommendations on how to properly lead hybrid or remote teams—from placing obvious plans to fostering sturdy communication.
Leaders at Etech must base all choices and behaviors about the character commitments even if it isn’t very easy to do.
education is more than simply expertise transfer; it’s about equipping trainees being self enough agents who will information buyers to options.
knowledgeable demeanor with the ability to consider ownership of every chat, connect with or electronic mail and come across a solution for every client.
We've the aptitude to convey alongside one another substantial teams of diverse specialists to provide turnkey automation assignments, and provide Experienced task and software management, procurement, panel builds, internet site and subcontractor supervision, installation and commissioning products and services, and much more.
About us Etech delivers subsequent-era BPO remedies. A global minority-owned business enterprise, Etech has established and trademarked how to turn your knowledge into strategic insights. Leveraging the power of synthetic furthermore human intelligence Etech improves training and coaching to center on essential behaviors creating improved consumer ordeals and shareholder worth. Etech released in 2003 with only 400 workers and only one Get hold of Centre in Nacogdoches, Texas.
notice to depth. travel and talent to provide fantastic customer care to both interior and exterior buyers.
now and again Assistant Trainers write curriculum for Etech or its purchasers. normally periods they get to put in writing about a very best observe they created or identified that would profit other trainers.
Bachelor's degree from 4-12 months school or College; or 3 several years related expertise and/or schooling; or equivalent combination of education and encounter
You will be delivering Extraordinary voice aid for our customers who will be enrolled within a read more debt settlement application.